Terms of service

Delivery Times

The charge for postage and packing is £7.50 for goods over 100g over £50 in value using Royal Mail's Special delivery, a signed for service delivered before 1pm the next day. For items under £30 postage is only £4.50 Goods are always sent special or recorded delivery for insurance purposes and as proof of postage.

Usually 95% OF ALL ITEMS ARE IN STOCK. If the item is in stock the parcel will be sent the following day. Email me for an urgent delivery and I will do my very best for you. As I am a small business and deal with every order individually, IF NOT IN STOCK, goods can be made and dispatched usually within 5-7 days.

I can advise you on any design modifications or private commissions please contact me on 07791 478 563.

Returns Policy

If you are not entirely satisfied with the pieces you have ordered, or they are damaged in any way please ensure that you return them unused preferably within seven days. I will be more than happy to provide a full refund or you can exchange them for another design.

Please return the goods, as soon as possible. I strongly recommend that you return the goods suitably packaged and with proof of postage from the post office, as I will not accept responsibility for parcels lost or damaged in transit.
Please be aware delivery costs for returning parcels from some countries may be more expensive than what it costs to send them from the U.K.
Refunds are not given on bespoke commissioned pieces and personalised items for example rings as these are made to measure with each ring being made individually to customers specific finger size. I will resize however for a small fee from £10-£40.
Payment

Using the 'Buy' buttons you can purchase online by Credit Card or PayPal account.

I can now accept credit/debit cards..Mastercard, Visa, Maestro,Visa electron over the phone. To order by phone please ring 07791 478563 with your order details.

Payment and postage details regarding your order will be emailed to you when the item has been dispatched.

Copyright
All Pa-pa jewellery designs are registered with the IPO Newport Office, UK. Any breaches of copyright of jewellery designs, website content or photgraphs be prosecuted.